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  • Job Responsibilities:  Candidate who are will to do rotational shifts (Front-end role for US Clients).  Responsibilities: Level1 Support: Windows Desktops,  Antivirus (Symantec, AVG, McAfee), Installation,  Troubleshooting and Maintenance.  This role is for our IT Managed Services Team who Required Certifications/Job Skills  Communication skills: Excellent Written and Spoken  English (No compromise on the same and is a ...

  • discipline 4 plus years experience with Customer service required MS Office Skills ( especially MS excel) Applicant needs to be in a direct People Management role at least for 12 months+, managed a team of at least 10 Ability to handle complex and ambiguous scenarios Proven ability to manage reporting

  • discipline 4 plus years experience with Customer service required MS Office Skills ( especially MS excel) Applicant needs to be in a direct People Management role at least for 12 months+, managed a team of at least 10 Ability to handle complex and ambiguous scenarios Proven ability to manage reporting

  • Customer Relationship Executive - English Customer Relationship Executive - Spanish 24*7 Rotational Shifts Provide chat, email support clients Resolve user problems with proactive troubleshooting Pro-actively identify opportunities to optimize and develop processes Effectively and judiciously Strong analytical, problem solving and troubleshooting skills Excellent written and verbal communication skills ...

  • Customer Relationship Executive - English Customer Relationship Executive - Spanish 24*7 Rotational Shifts Provide chat, email support clients Resolve user problems with proactive troubleshooting Pro-actively identify opportunities to optimize and develop processes Effectively and judiciously

  • on Order Confirmation or Acknowledgements to make sure there are no discrepancies Communicate ship to Address and send Packing list for Drop Shipments Follow up with Customer's forwarder to confirm deliveries Continuously manage backorder; Request a lead time and/or tracking information, etc. Coordinate Min 2 years in purchasing or procurement field English is a must. Spanish is strongly encouraged ...

  • . We require Spanish & Portuguese Speaking Candidates (Native or fluent in the said languages) for our customer support team.Customer Project Management ► Ensuring that the order has all the required information and can fulfil the order in the specified timeframe. ► Completing the Discovery phase ...

  • Analytical Problem Solver - The ability to convert vague issues into a series of actionable steps. The support analyst may not have the knowledge to address the problem themselves but would be self-motivated enough to ask the exact questions that would define the nature of the problem.- Manage user

  • networking challenges in both LAN and WAN based IP environments. 3: Document accurate and detailed descriptions of all problem data, troubleshooting activity and resolution data in the customer relationship management database system. 4: Gather, review and record any pertinent log files, traces ...

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