communicate information, including responding to questions, to Sr. Management, team members and/or customers one-on-one or in groups Strategic 1. Manage BU operations to meet revenue budget and other financial goals 2. Manage BU operations to meet customer expectations 3. Participate in the development
Managing a team of 50+ employees. Understanding the process in detail and being an SME in the process. Maintaining client relations & acting as the main link between the client and the team. Creating reporting structure/formats and producing reports in the required timelines - both internal
Background and Functional Experience: Previous experience in Operations function is a must Experience in large scale B2C businesses would be preferred BE from premier college; MBA would be a plus Minimum 3 years of relevant experience; 1+ years experience in people management role Competencies required
updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the client servicing team Manage daily operations to ensure smooth function Coordinate with support functions Front-line people management Provide feedback and suggestion to the team for improvement Lead
with solutions that addresses or exceeds Business Associates needs and expectations. Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given. Ensure team is focused on updating feedback to Business Associates regularly. Regularly present to team and management team on Quality
management and address concerns where required. Handle Day to day employee and customer relationship management & client escalations. Monitor and manage daily workflow and staffing needs and manage department metrics and goals like SLA & ASA, email Resolution & TAT
seamless and error free operations. Attrition Management Meeting deadlines and turnaround times without compromising on quality norms with adhering to SLAs. Monitoring, coordinating development and review of Service level Targets. Building and maintaining healthy business relations with corporate clients ...
The Analyst/Officer is also responsible for voice/email communications to the Frontline as well as upstream/downstream functions. Strong customer focus & Strong Communication Skills Ability to manage change and adapt to changing business requirements and priorities Negotiation and stakeholder management
Person will be responsible for maintaining a relation with the customer, make sure trucks are not stationary at the customer warehouse/location Has to do more coordination over the call Good communication / good command/should manage driver and customer unloading site. Travel: occasionally
to detail Effectively manage and organize time/assignments Strong written and oral communication skills Ability to work independently and in a cross-functional team environment Flexible and Ability to adapt to changing priorities Positive attitude , team player and strong work ethic Bachelors Degree
- Post-graduate in any discipline with 3-5 years experience in extensive program assistance, operations support - Experience with other startup incubators or Events management and outreach experience would be a positive - Excellent oral and written communication skills - Plan, organize and arrange
Interaction with various banks and fulfilling banking regulations. Liasioning for credit limits with banks, financial analysis, documentation and correspondences with banks, co ordination with various stakeholders - internal & external, etc ...
Responsible for the day-to-day supervision of associates. Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations Responsible to manage Engagement, Attrition and ESAT for the team ...