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  • To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for first call resolution while ensuring SLA adherence (3.) To ensure that the targets for quality score are met by ensuring minimal/ no ...

  • Generic JD (1.) Contributes to special assignments to increase the maturity of the CoE e.g. budgeting tool design (2.) To put together data and slides from different sources for the whole function review with senior management (3.) To understand the requirements of the customer from the process & application (HCL employees managers HR). (4.) To update information and run validation to keep it current e.g. PMS (5.) To ...

  • backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • The IT Service Desk provides essential support for information technologies at Cornell. IT Service Desk provides direct support to Cornell's faculty, staff, and students as they use information technologies to advance the university's mission. ## Service Desk staff work in a dynamic, fast- paced call center that provides services over the phone, through e- mail, phone, Chat and in person (for walk- in ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To contribute research ...

  • The Associate Analyst is responsible for interpreting data, writing reports and making recommendations based upon the research findings. To complete this task, the analyst works with the client or individually to understand the requirements, define and document business objectives. The analyst Graduates/Post Graduates in Economics/Technology/Agriculture/Healthcare/Pharmaceutical/Engineering/Chemical ...

  • The Associate Analyst is responsible for interpreting data, writing reports and making recommendations based upon the research findings. To complete this task, the analyst works with the client or individually to understand the requirements, define and document business objectives. The analyst Requirements Graduates/Post Graduates in Economics/Technology/Agriculture/Healthcare/Pharmaceutical ...

  • Opening with Tech Mahindra for Noida location. Responsible for call monitoring for Canadian voice process. Flexible with Rotational Shift. Both side cab till 25 km from the work location. 5 days working with 2 days rotational off. Good experience and knowledge of the QC tools ...

  • sessions with project managers, business analysts and team members to analyze business requirements. Good communication, problem solving & interpersonal skills Having Life insurance certifications such as LOMA will be an added advantage

  • Elicit requirements and assist in defining objectives Analyse requirements and design solutions to achieve objectives Write accurate and complete functional specifications Write user stories Coordinate Effort estimation of Project requirements per business needs in collaboration with Project team and will be SPOC for BD team, as required Write and maintain project documentation, as required Verify ...

  • Analyze the impact of changes across existing customer implementations. DESIRED SKILLS : 3+ years of Business Analyst experience Experience working with continuous integration and continuous delivery Outstanding communication and interpersonal skills Excellent ability to analyze and document business

  • Analyze the impact of changes across existing customer implementations. DESIRED SKILLS : 3+ years of Business Analyst experience Experience working with continuous integration and continuous delivery Outstanding communication and interpersonal skills Excellent ability to analyze and document business

  • Technical Administrator role, with following key skills/tasks: o BI Analytics tool install, configuration, administration o Cloud platform integration with Gateway server for internal data sources o Data Integration o Data Modelling o Security audit coordination/completion o Web development to build front page for Services-Led StoreFront o Advanced dashboarding skills for supplementing other ...

  • Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, and web and mobile based architectures. Must have a solid working knowledge of Business Intelligence concepts (e.g. reporting, spreadsheets, dashboards). Excellent Communication Skills (Oral & Written). Good Team Player. Should be Self-Starter. Must have worked with an IT Company( Web & Mobile Apps Projects). Ability to be ...

  • Roles and Responsibilities: Define configuration specifications and business analysis requirements Perform quality assurance Define reporting and alerting requirements Own and develop relationship with partners, working with them to optimize and enhance our integration Help document and maintain system processes Report on common sources of technical issues or questions and make recommendations to ...

  • -Ability to code new programs, unit test and do effective analysis and djebugging on codes in COBOL, JCL, IDMS, ADSO etc.. -Possess effective communication skill to communicate with customers and other team members... -Experience in working with global delivery teams. -Guides and manages team deliveries. -Helps build up knowledge base and motivate the team to perform. -Establishes working relationships with others ...

  • Candidate should have: Min. 2 yrs experience in Banking operations, Lending Operations / Credit Operations / Loans / Credit Analysis / Commercial Lending Good English Communication skills IMMEDIATE JOINERS ONLY

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