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1414 jobs found for Incident Manager Hyderabad

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  • Experience:4-7 years ITSM Coordinator JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact for customers in ...

  • Job description: Experience:4-7 years ITSM Coordinator JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact ...

  • 1. Experience in any two of the following applications are must. Incident, Problem, Change, Asset and Service Catalog Management. 2. Hands on experience in Javascript, Webservices,Rest APIs, ServiceNow APIs, ServiceNow Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts ...

  • • Minimum 5-years' experience in call centre with at least 2 years' in leadership role managing both in-bound and out-bound voice process team • Capable of resolving escalated student queries / issues / grievances related to pre-sales and post-sales service for all Universities • monitoring Behavioural skills: Communication skills/ team leading • Excellent communication skills – written and oral • selling and ...

  • 1. Posting is at Charminar-Hyderabad, 2. Work is of recording of financial transactions (Bookkeeping), 3. Do day to day accounting, 4. Knowledge of Tally software should be there, 5. Do other related works, 6. Individuals with B.Com,B.B.A,B.B.M,Diploma in Management,Diploma in vocational

  • Requires Area Sales Manager for Hyderabad Location Location : Hyderabad Experience : 4-8 Years Salary : According to company norms Roles & Responsibilities: Have to look after the distribution points of Telangana State Have to take care of the entire state Have to increase Should have geographical knowledge of entire telangana state Should be familiar with the dealer network of the territory Should be ...

  • we are looking for office assistant to help Admin Manager for welfare association ...

  • SSZ INFOTECH 20 years old organization provides training in MEDICAL CODING / TRANSCRIPTION / BILLING training cum JOB. Job Description Skills: "Medical Coding", "Allied Health Services", "Medical Coding Executive", "Life science", "Paramedical". Job Profile: Medical Coding is the process of conversion of text information related to healthcare services into numeric Diagnosis (Medical Problems) and ...

  • SSZ INFOTECH 20 years old organization provides training in MEDICAL CODING / TRANSCRIPTION / BILLING training cum JOB. Job Description MEDICAL CODING JOB with TRAINING Freshers are welcome. TRAINING is compulsory. We provide CPC CERTIFICATION COURSE also. Skills : Medical Coding, Medical Billing, Pharmacy, Nursing, Biotechnology. Job Description: Medical Coders should review the documentation contained in patient ...

  • 1. Liaison with customers. 2. Taking feedback on quality of service being provided to customers. 3. Based on customer complaint/ feedback, initiate action to fulfill the service commitments. 4. Give a feedback to customer on action taken to address their complaints. 5. Secretarial jobs. 6. Local admin duties. Graduate in any discipline. Preferably from security industry. Good verbal and written communications in ...

  • customization and configuration. Should have done at least one project on Request management and SLM. Hands on experience on Service Request Catalog and Mobility features customization and configuration. Hands on experience on Connect IT scenario creations and updates. Should possess strong RAD programming

  • tools such as CCTV, DVRs, EAS, Security Fixtures installed in the store for combating theft and fraud Track SLP incidents and ensure their timely closure Act as a single point of contract during emergency/ crisis situations and support business continuity. Identify existing or potential risk

  • as Manager on Duty (MOD) which includes: o Overall management of troubleshooting conference bridges (internal/ External customer facing). o Identify potential outages and Initiation of the CIMT process (Critical Incident Management). o Alert and involve relevant support groups immediately during crisis

  • incidents Escalating incidents according to SOPs if they are not resolved Follow SOPs and prepare new SOPs on need basis Providing incident updates on open tickets to the end users Communication to be provided to the Management IT team on all Planned and unplanned outages Attending team huddles Excellent Technical skills, quick learner Self-motivated and directed, with keen attention to detail ...

  • incidents Escalating incidents according to SOPs if they are not resolved Follow SOPs and prepare new SOPs on need basis Providing incident updates on open tickets to the end users Communication to be provided to the Management IT team on all Planned and unplanned outages Attending team huddles Excellent Technical skills, quick learner Self-motivated and directed, with keen attention to detail ...

  • Responsible for leading all Operations business, process performance, planning, and customer behavioral analytics. This role is also responsible for assessing project benefits and identifying opportunities to improve the customer contact experience. The Senior Analyst will be required to use all available tools and resources to thoroughly analyze and assess operational performance, customer behavior ...

  • Excellent Team Management and Leadership Skills Excellent communication skills, quick learner Excellent Technical skills, quick learner Self-motivated and directed, with keen attention to detail. Excellent written and oral communication skills. Good Knowledge on probing and Troubleshooting IT Managing the performance of services to customers (24 x 7, 365 days per year), ensure that service levels are ...

  • tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. . Experience: 3 to 13 years exp

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