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1562 jobs found for Incident Management Analyst
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Incident Management : ITIL/ITSM Experience - 4-6years Job Location - Hyderabad
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Leading day to day Service Delivery of Technical and Non- Technical Functions.Customize processes based on the client's maturity level with each of the ITIL process (Incident Management etc.). Chair the Daily sync up call for all the teams and discuss outstanding issues.PR to DR critical scheduled
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Experience:5-8 years ITSM Coordinator JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact for customers in ...
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Experience:4-7 years ITSM Coordinator JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact for customers in ...
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Job description: Experience:4-7 years ITSM Coordinator JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact ...
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Analyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Perform network incident investigations, determining the cause of the security incident and preserving evidence for potential legal action Interface with technical personnel
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Analyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Perform network incident investigations, determining the cause of the security incident and preserving evidence for potential legal action Interface with technical personnel
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Analyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Perform network incident investigations, determining the cause of the security incident and preserving evidence for potential legal action Interface with technical personnel
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Min 4 years of hands-on experience on following technologies:- - Fortigate UTM (must, as 80 % activities are on this platform only) - Bluecoat Proxy ( ok if aware about Iron port or other proxy environment) - BigIP F5 Load balancer (ok if aware about netscaler or other load balancer ...
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* Drive incident / problem management processes across the teams* Drive major incidents for quick resolution ad perform root cause analysis* Drive the tech teams to implement permanent fix as part of the Problem management process* Idenitify the process improvements and recommend changes* Drive
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for incident management: Service desk (IMPACT process), Strategic / major incidents, and escalation management. (1.) Incident Management Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey
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interpersonal, people handling and global stake holder management skills. Excellent in Escalation Management and Customer Senior Managements expectation management during crises situations and Major incidents. Quick logical thinker to take the right decision to ensure quick service restoration during crises
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and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams
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and their respective resolutions and circumvention's Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign work orders / incidents to appropriate support teams and follow up until closure ...
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24/7 Incident Management Support Event Filtering and Categorization Event Correlation and Response Selection Integrated alerting and trouble ticketing Automatic Incident Logging and Categorization Automatic escalation to critical parties based upon agreed upon escalation paths Opening tickets
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1.Hands-on Experience or Sound knowledge on AD, Network Devices, and Windows/ UNIX Servers, & Backup. 2.Hands-on work experience with the following: Any alert monitoring tool eg: Netcool, BMC Patrol, NNM etc. - Incident lifecycle process. - Any ITSM tool eg: Remedy, Peregrine etc. - Batch
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(SDLC) processes including customer requirement analysis and system design 3. Functional knowledge on ServiceNow Configuration, Incident, Change, Asset Management and Financial Management applications 4. Experience in Domain Segregation and MSP implementations is plus 5 Working knowledge of Active
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(SDLC) processes including customer requirement analysis and system design 3. Functional knowledge on ServiceNow Configuration, Incident, Change, Asset Management and Financial Management applications 4. Experience in Domain Segregation and MSP implementations is plus 5 Working knowledge of Active
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