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1645 jobs found for Incident Management Analyst

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  • functionality. Monitor the incident/request queue in incident management tool and take end to end responsibilities in manage those. Education, Experience, and Qualities: A Bachelor of Arts or Science Degree required Minim 5 yeas of experience in support operation needed Some experience with reporting tools (e.g. Oracle Business Intelligence, Business Objects, SQL, OBIEE, Tableau, etc.) is preferred Experience ...

  • functionality. Monitor the incident/request queue in incident management tool and take end to end responsibilities in manage those. Education, Experience, and Qualities: A Bachelor of Arts or Science Degree required Minim 5 yeas of experience in support operation needed Some experience with reporting tools (e.g. Oracle Business Intelligence, Business Objects, SQL, OBIEE, Tableau, etc.) is preferred Experience ...

  • functionality. Monitor the incident/request queue in incident management tool and take end to end responsibilities in manage those. Education, Experience, and Qualities: A Bachelor of Arts or Science Degree required Minim 5 yeas of experience in support operation needed Some experience with reporting tools (e.g. Oracle Business Intelligence, Business Objects, SQL, OBIEE, Tableau, etc.) is preferred Experience ...

  • functionality. Monitor the incident/request queue in incident management tool and take end to end responsibilities in manage those. Education, Experience, and Qualities: A Bachelor of Arts or Science Degree required Minim 5 yeas of experience in support operation needed Some experience with reporting tools (e.g. Oracle Business Intelligence, Business Objects, SQL, OBIEE, Tableau, etc.) is preferred Experience ...

  • Experience across multiple IT disciplines including telecom, networking, systems and desktop administration Proficient with Microsoft Office tools Must have exceptional verbal and customer service skills Must have excellent writing skills, including experience doing technical writing/documentation Must have the ability to multi-task and prioritize Must be able to perform duties with minimal ...

  • Experience across multiple IT disciplines including telecom, networking, systems and desktop administration Proficient with Microsoft Office tools Must have exceptional verbal and customer service skills Must have excellent writing skills, including experience doing technical writing/documentation Must have the ability to multi-task and prioritize Must be able to perform duties with minimal ...

  • Experience across multiple IT disciplines including telecom, networking, systems and desktop administration Proficient with Microsoft Office tools Must have exceptional verbal and customer service skills Must have excellent writing skills, including experience doing technical writing/documentation Must have the ability to multi-task and prioritize Must be able to perform duties with minimal ...

  • their trust and help increase their loyalty - Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Technical issues/cases/incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, Job Requirements:- - Willing to work in 24x7 rotational shifts Excellent written and verbal communication ...

  • their trust and help increase their loyalty - Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Technical issues/cases/incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, Job Requirements:- - Willing to work in 24x7 rotational shifts Excellent written and verbal communication ...

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • into Problem management. In conjunction with key vendors, identify and drive continuous service improvement opportunities to enhance Incident Management practices. Responsible for chairing and driving Major Incident management bridges. Responsible for effective internal and/ or vendor escalation. Produce daily

  • into Problem management. In conjunction with key vendors, identify and drive continuous service improvement opportunities to enhance Incident Management practices. Responsible for chairing and driving Major Incident management bridges. Responsible for effective internal and/ or vendor escalation. Produce daily

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

  • Responsible for timely clear, accurate and punctual communications to internal stakeholders and customers (EMAIL and SMS). Carry out monthly trending on ticket volumes to identify improvements and feed into Problem management. In conjunction with key vendors, identify and drive continuous service improvement

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