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2467 jobs found for Incident Management Analyst

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  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • Experience of providing Level 1 Service Desk support to US team members for Windows 7/10/ Microsoft OS. Help solving issues through remote login/access tools. Ability to triage and troubleshoot Windows 10 issues and work towards resolution using SOPs/KEDB/KB, escalate to Level2/Specialized support teams if not resolved Ability to research KB (Knowledgebase) while providing support and document ticket in ...

  • P2s & P3s Periodic updates to internal and/or external stakeholders Executive leadership communications during critical incidents Raising the visibility within NetApp internal teams (Technical Support, Logistics, Engineering. Etc) Coordinating timely critical part replacements and proactive license Should be a local Candidate from Bangalore. Should have a Notice Period less than 1 Month or should be an ...

  • P2s & P3s Periodic updates to internal and/or external stakeholders Executive leadership communications during critical incidents Raising the visibility within NetApp internal teams (Technical Support, Logistics, Engineering. Etc) Coordinating timely critical part replacements and proactive license Should be a local Candidate from Bangalore. Should have a Notice Period less than 1 Month or should be an ...

  • This position is contract for 6month.(May be extendable to 1yr) Payroll is Apexservices Command Center Critical Incident Management, ITIL Incident Management Exp:4-6yrs

  • JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact for customers in all matters regarding the Request ...

  • JOB DESCRIPTION: Logging and dispatching, tracking and monitoring of IT service requests from different customers Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes Clarification of service requests with customers and internal staff via telephone or mail Point of contact for customers in all matters regarding the Request ...

  • reviews to stakeholders and audit management Follow up with stakeholders on remediation of actions coming out of issues identified during audits Ad hoc work on firmwide projects around new processes or activities and investigation of incidents Ongoing liaison with colleagues globally and internal

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