(Insurance, PL, other loans etc) Monitor call centre operations and ensure high quality of services. Generating innovative ideas that are cost-effective ensuring profitability to the company. Good at People Management (Reduction in Attrition & Shrinkage). Weekly review with clients for the Target & Service
and stocks are replenished Maintaining next days notes Adherence to schedule/Management of Schedule Presence in OPD to increase footfall to the center Supporting the team with calling and client communication Support as a back up to other MM centers if and when required Maintenance and updating of reports
needed to enhance job performance at the call center Conduct regular review of all call center agents performance and organize training sessions for under performers Submit regular reports to management and seek new ideas and strategies to improve team performance Keep up with trends and happenings
design develop integrate test and document intuitive user-centric interfaces for call center windows applications. design of the application goes beyond making it prettier. it should help the agents to connect well with customers meet kpis and goals. - think through complex features and flows
candidate for suitable designation · Prepare Report of interested candidate in format of MIS(Management Information System, DAR(Daily Activity Report) Desired Candidate Profile: · Candidate should be graduate in any discipline. · Should have experience of recruitment · Highly motivated for taking Documents Required From Candidate’s Side- All academic records-10th/12th/graduation/pg final mark sheets ID Proof- ...
training sessions for under performers 8. Submit regular reports to management and seek new ideas and strategies to improve performance at the center 9. Keep up with trends and happenings in the industry and ensuring adherence to industry standards 10. Ensure that clients are kept happy and satisfied
Timing : 6 days working 5. ROLES & RESPONSIBILITIES: A. Be in charge of running and managing the team on a daily basis B. Set performance targets for all associates in the team to meet up with overall process objectives C. Schedule and organize shift patterns for team members to ensure