Installing IBM Case Manager and doing basic setup/configurations Performing User setup, security configurations and associated taks. Enabling SSO on Case Manager. Integrating Case Manager with external applications using CMIS and other connectors. Experience in developing Content Navigator plugins
Development 5. Tivoli Endpoint Manager 6. Tivoli Impact (Telecom (Mobile Domain), Infra Project) 7. Tivoli Enterprise Console 8. Third party tools integration with Tivoli 9. IBM Tivoli Network Manager 10. Tivoli Service Request Manager 11. CA-Spectrum 12. CA-Ehealth 13. Tivoli Tools Automation 14. Shell
and attend CAB meetings Create RCAs and attend customer calls to discuss the RCAs Work closely with onsite lead and DM to ensure that the deliverables are completed on time and to the satisfaction of the customer Attend Incident and Problem Management Calls Lead and Engage during Sev-1 / Sev-2 Calls Provide
IBM InfoSphere -DataStage (Designer And Director) Good understanding of Data warehousing Database - DB2, SQLServer, Oracle SQL - complex query writing [Informix/DB2 is preferable] Unix/Linux shell script writing, commands etc. 1. IBM InfoSphere -DataStage (Designer And Director) 2. Good understanding of Data warehousing 3. Database - DB2, SQLServer, Oracle 4. SQL - complex query writing [Informix/DB2 is preferable] 5. Unix ...
operating system and other system software Have done Monthly report on service level performance Have experience of Co-ordination with IBM staff for hardware related issues. Have provided technical advice and support to applications staff Knows Administration support for various tools Recommendations
of routine tasks where applicable Planning and implementing Firmware and Patching programs Security hardening and patching to ensure adherence to agreed security policy Managing and resolving 3rd line support issues within tight SLAs Liaising and working with 3rd party suppliers on support and development