escalations and doing root cause analysis of given issue (3.) To independently resolve tickets within agreed SLA of ticket volume and time (4.) To adhere to quality standards, regulatory requirements and company policies (5.) Work on value adding activities such Knowledge base update & management, Training
customization requirements from the client. Manage multiple configurations of small, medium and large size customers within the time allotted for each project Manage all configuration communications externally and internally Maintain a current and thorough understanding of Replicons product functionality
Maintains ownership of Incidents, ensuring status update and resolution according to SLAs Provide input to Service Desk Management regarding Continuous Improvement opportunities Cooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect
Skills - Digital Media Specialist Job Description- a. Manage infrastructure including webpages, development of microsites, communities, team newsletter, etc. b. Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages
Route problems to internal 2nd and 3rd level IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff and business units Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software ...
Provide hardware / software / network problem diagnosis / resolution via telephone/ email/ chat for customer s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem