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  • Call Hr manager Priya : 995392O830,783839O591 * Candidate should possess excellent oral and written communication skills * Candidate with good customer service skills would be preferred * Freshers or experience in Customer Support Voice Process. * Prior experience in Customer Service industry 1. We are hiring fresher and experienced candidates for Day shift Domestic/INTERNATIONAL Call Centers... 6 days working ...

  • of the SLA to the satisfaction of all sites. Performance Management of entire IT operations and associated resources. Handle all major escalations and ensure their speedy resolution. Meeting the quantitative and qualitative measurements laid down by the and HCL Conducting periodic service audit reviews

  • they are escalated Attend the regular project review calls to listen to dialogs surrounding project issues, to provide insight to assigned escalations (1.) To ensure initiation and planing covers all 9-areas of Project/Program management as per PMI customized to HCL Ways of working coming out with the Program

  • To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards

  • Job Description (Posting). Operations Management | Meeting Client SLA and internal metrics | People Management | Kaizen & Innovation | Solution Mindset | | | (1.) Brining new ideas and innovation for process development and overall organizational progress. (2.) Improve the operational systems ...

  • - Candidate should be willing to work flexible shift timings. - Should have experience working with Global clients. - Should have total 5 years of relevant experience in Infrastructure. - Should be involved into Project/ Transition Management

  • - Candidate should be willing to work flexible shift timings. - Should have experience working with Global clients. - Should have total 5 years of relevant experience in Infrastructure. - Should be involved into Project/ Transition Management

  • intervals 3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures

  • (2.) To perform value addition activities such as training/ mentoring, implementation of best practices, Knowledge sharing and Knowlede base review and management through effective & timely documentation (3.) To ensure positive customer feedback and satisfaction through calls/ discussion to ensure

  • of the SLA to the satisfaction of all sites. Performance Management of entire IT operations and associated resources.Handle all major escalations and ensure their speedy resolution. Meeting the quantitative and qualitative measurements laid down by the and HCLConducting periodic service audit reviews

  • to solve RPA solution delivery issues within established guidelines, recommend appropriate alternatives. (1.) Ability to convert low & high-level requirements into a working system through iterative development (2.) Responsible for assigned facets of the RPA solution development process such as research, design, programming and testing (3.) Support all tools and automations after delivery according to the ...

  • to solve RPA solution delivery issues within established guidelines, recommend appropriate alternatives. (1.) Ability to convert low & high-level requirements into a working system through iterative development (2.) Responsible for assigned facets of the RPA solution development process such as research, design, programming and testing (3.) Support all tools and automations after delivery according to the ...

  • Prepare technical architecture of RPA solution design, Prepare guidelines for developers and train development team to implement the same, Provide testing policy, Identify technical risks and mitigation plan for the same (1.) Provide To-be solution architecture working with IT team to develop deployment architecture (2.) To understand and gather all the client requirements and instructions required (3.) To ...

  • reports to various stakeholders (within and outside HCL) (3.) To track progress on implementation of best practices| processes and standards/ tools (4.) To monitor project health status and timely reporting on all aspects of the programs (5.) To execute resource management plan as defined by delivery

  • To support the execution of the program across the customer engagement based on defined guidelines| in order to achieve the program objective(s) (1.) To execute resource management plan as defined by delivery managers (execute on- boarding| training and resource release| BRQs etc..) (2 ...

  • To support the execution of the program across the customer engagement based on defined guidelines| in order to achieve the program objective(s) (1. ) To collect| collate and publish project/ program reports to various stakeholders (within and outside HCL) (2. ) To coordinate all periodic reviews ...

  • recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available - Pilot and test the new process; Prepare training material, support socialization of the same across Business Units ...

  • To lead the testing team to ensure the deliverables meet the client requirements and the specified quality and timeline parameters. (1.) To lead guide manage engage and develop the team. (2.) To manage customer expectations on deliverables. (3.) To participate in organisation initiatives like CMMI

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