Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort The Customer Service Representative attracts potential customers by answering product and service questions ...
(for SLA) Facilitate trouble free service to the customer in all aspects of the relationship. Improvement in CSAT score Monitor Performance Management and design Team Development Initiatives to enhance performance. Organize service camps for Corporate clients ...
of all levels Performing support cycle activities as per standards Act in a consulting role on assigned projects Review of AS- IS processes of customer and recommend best practices to improve overall process performance and set up KPI framework Qualifications, Skills and Experience A degree
databases such as Oracle, SQL Server and Teradata o Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.) o Handling ad-hoc data change requests by the client o Programming structural data validation checks and identify data discrepancies Expertise
relationships Should understand the needs of your business customers research the market and related products Should know how to Present the service favorably and in a structured professional way face-to-face Product knowledge, Strategic Prospecting Skills, Rap porting building on the call, Buyer-Seller
1.Direct and coordinate the activities of all security personnel. 2.Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention. 3.Ensure the safety and security of guest, staff, visitors and contractors at all times. 4.Responsible to manage have experience in hotel and resort industry
(CMP) and Mobility Enablement (ME) to inform and shape service design and delivery. * Provide GBT Program metrics to Career Mobility Partner and Career Mobility Solutions. Key Responsibilities: * Proactively monitor the GBT Program central mailbox and action emails as required, seeking clarification
including hierarchy and role setups o Application extension and customization o RICE objects Preferred experience in below dependent modules for OIC o Oracle Territory Management o Oracle Receivables o Oracle Order Management o Oracle General Ledger
and conducting performance reviews, contributes to the creation of the vision and measures of success for the function. - Prepares presentations and proposals Manage data which supports operational and financial budgets. Qualification: Masters in statistics, mathematics, economics, Engineering or MBA from
Responsibility for supporting Salesforce application All activities within application support life cycles activities including business process analysis, system configuration, testing, user training, enhancements documentation and incident management and resolution Provide in depth application
and should have documentation skills - Experience in non-banking financial(Micro finance/Gold Loans/Vehicle Finance) and India Localization is must. KEY RESULT AREAS (KRAs) - Client Engagement and Satisfaction - Project Management - Compliance to Processes - Employee Engagement, Retention
Consulting Communicate the value proposition & product demonstration to customers. Creation of sales collateral, web content, presentations, and other high-quality contents for sales support Presale and Post sales implementation support and feedback. Ensure smooth delivery of the potential solution. Due
Responsibilities: (Detailed Description): Review and establish Configuration Management audit policies to meet requirements. Manage CMDB and drive strategy around CMDB Engineer and administer service management processes for configuration management Interface with process owners to integrate the CMDB information