As per standard JD (1.) Team Development Operations - Ensuring operations run smoothly without escalation, meets all SLAs, On - call support. Resources have the correct skillsets and team is right sized. Knowlegde Base / Documentation: - Ensure process documents and run books are kept undated
Monitoring operations teams via Performance Management and Goal Settings Review and conducting periodic meetings with the team-members. (1. ) To provide support for on call escalations and doing incident & problem management (2. ) To independently resolve tickets & esnure that the agreed SLA of ticket
affecting the customer satisfaction, delivery schedule, quality, and cost of manufactured products and service offerings. Maintain culture of high quality consciousness and produce quality product right first time and deliver to customer as per schedule Ensure the convergence of organizational goals
generation, topic selection, commissioning of articles, proof reading, editing and delivering of content Should have been either a consultant advising CIOs, or an analyst in a reputed firm writing CIO specific research, or worked in the office of CIO in a large organization. Should have worked with business ...