feedback c. Prompt qualitative response to query from Client d. Manage Dash board of activities in time & take corrective action based on it 8. Audit of Operations Internal / External and third party 9. Team Management Would be responsible for managing the team & ensuring delivery. Ensure Learning
in Capital markets/Financial Industry for BPO services is desirable; Experience in managing and leading a large headcount of 1000+ To drive revenue growth in International market : o Acquisition of new clients o Increase bouquet of products / services currently being offered to an existing client. o
Resolve customer complaints via phone, email, mail, web . Use telephones to reach out to customers . Greet customers warmly and ascertain problem or reason for calling. Act as the company gatekeeper. Utilize computer technology to handle high call volumes. Work with customer service
for degree. Should be able to organize events and/or sessions/recordings to increase product awareness and knowledge of MS Products for internal customers. Working knowledge of SharePoint is good to have. Ideal candidate must have zeal to learn new IT products and technologies ...
the world. Tracking all the received queries/requests via phone & email in the HR database. Enter and maintain HR data in Oracle, Taleo, or Talent Management systems as specified by global HRIS, regional/local HR, or the Service Level Agreement (SLA) Execute duties in compliance with the SLA Maintain
as a member of the customer service's departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole. â—� Good knowledge about Search Engine Optimization (SEO ...
processes and implementation Working in the construction industry only and interest to travel. 2.Areas of Responsibility Internal Audit Implementation Execute audit assignments with emphasis on assisting the Company in achieving effective risk management, internal control and good corporate governance ...
of internal audit processes and implementation Working in the construction industry only and interest to travel. 2. Areas of Responsibility Internal Audit Implementation Execute audit assignments with emphasis on assisting the Company in achieving effective risk management, internal control and good
control problems to the Management for Audit Committees discussion with necessary facts, information and recommendations /alternatives. Prepare audit reports which are clear, concise and well-organized, and issued within departmental service standards, including executive summary and rating of adequacy
of urgency on the floor to get the job done Management of day to day operations and ensure targets are met as per given SLAs Working within SOP Achieving TAT & Quality as per SLA Design and create quality, volume, and productivity reports for Management Bring industry best practices & Quality initiatives &
overtime and maximize ROI on teams & spends. - Personally engage & own relationships with the top 25% customers. - Direct responsibility for a team of 5-8 Customer Managers, coaching and motivating them to exceed goals, set a culture of customer success, meritocracy, and highest ethical standards within
Job Description Send me Jobs like this PURPOSE OF THE JOB 1. To ensure portfolio quality for the Product in the location, while maintaining the service levels (TAT) to the customer (Internal and External). 2. To reduce data entry errors as part of underwriting 3. Adherence to the policy/process
defined and satisfactorily met. Evaluate or develop new tools to better manage the Service Infrastructure. Oversees the work of junior engineer to ensure that system requirements have been properly implemented and procedures carefully followed. Train other new team members as needed. Provide ideas
DDs etc. Co-ordinate with Branch Manager for Monthly Surprise checks e.g.Vault/Locker verification Look after Service issues & to ensure prompt complaint/query resolution. Take care of Operations,Service,Compliance & Quality aspects in Branch Acting as a Back up Branch Manager Co-ordinating
to penetrate in to Group Companies / Clients thru Relationship Management. Should ensure Corporate account profitability by marinating salary upload percentage above 85% at all times. 20K > average salary should be the focus target. Drive Productivity and Sales Efficiencies through Analysis and Championing LAM