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  • systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately

  • systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately

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