Provide exceptional customer support via the phone and ticketing system Own level-appropriate customer requests and issues, seeing them through to resolution Own support escalations from other engineers and support teams according to escalation procedures Collaborate with Service Delivery
and a variety of skills related to executing low/medium complexity projects/consulting engagements. Preferably Black Belt or Green Belt trained / certified. Exposure to Target Business and Operating Models and transformation business case (bottom-up & top-down) Strong problem solving skills using end to end
dynamic environment Represent the company in various Technical and customer forums on technology thought leadership. Support / Drive Opportunities around Governance, Risk & Compliance Management, SIEM, Vulnerability Management, Identity / Access Management with good understanding of Enterprise wide
for product management, product marketing, product messaging, enterprise & partner support, and content creation for the program. The candidate will also be expected to deeply understand the technical and business needs for enterprise clients & partners, quantify those needs in the form of data ...