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  • Profile Name - Contact Centre Executive (Client Servicing) Education Graduate Experience 2 to 8 years in Insurance domain Location Dani/Kalina Kurla Area No. of openings 5 positions Basic Requirement - Speaks clearly, distinctly and with a friendly courteous tone. - Has good knowledge about

  • Attention to detail and accuracy o Planning and organizing o Strong communication skills o Information and task monitoring o Problem analysis o Judgment and problem-solving o Management skills Education and Experience o Degree or equivalent o Good understanding of the dependency of Contact centre

  • Responsible for team of TLs / Floor supervisors Should be proficient in managing the SLAs on daily, weekly and monthly basis Empower customer experience through increased customer satisfaction and self-help Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals. Improve Customer Satisfaction through ...

  • *Driving quality metrics as a target for different processes. *Manage process performance on Call Quality, FCR, CSAT etc. *Managing individual quality teams aligned to each process for transactional quality & improvement initiatives. *Ensuring reporting timelines & targets. *Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards. *Ensuring calibration ...

  • Database : .Net, VXML, Oracle, SQL-Mandate Ownership and management of contact centre applications such as Interactive Voice Response (IVRs), Computer Telephony Integration (CTI), Telephone Pin (TPIN), voice recorder, List and Campaign Management with following key features, 1. Complete ownership

  • Bakers perform some or all of the following duties: Prepare dough for pies, bread, rolls and sweet goods, batters for muffins, cookies and cakes and icings and frostings according to recipes or special customer orders Bake mixed doughs and batters Frost and decorate cakes or other baked goods Ensure quality of products meets established standards Draw up production schedule to determine type and ...

  • Hairstylists perform some or all of the following duties: Suggest hair style compatible with client's physical features or determine style from client's instructions and preferences Cut, trim, taper, curl, wave, perm and style hair Apply bleach, tints, dyes or rinses to colour, frost or streak hair Analyze hair and scalp condition and provide basic treatment or advice on beauty care treatments for ...

  • Cooks perform some or all of the following duties: Prepare and cook complete meals or individual dishes and foods Prepare and cook special meals for patients as instructed by dietitian or chef Schedule and supervise kitchen helpers Oversee kitchen operations Maintain inventory and records of food, supplies and equipment May set up and oversee buffets May clean kitchen and work area May plan menus ...

  • Chefs Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services Consult with clients regarding weddings, banquets and specialty functions Plan menus and ensure food meets quality standards Estimate food requirements and may estimate food and labour costs Supervise activities of sous-chefs ...

  • Physiotherapists perform some or all of the following duties: Assess patients' physical abilities through evaluative procedures such as functional ability tests Establish treatment goals with patients based on physical diagnoses Plan and implement programs of physiotherapy including therapeutic exercise, manipulations, massage, education, the use of electro-therapeutic and other mechanical equipment ...

  • Examine patients' teeth, gums and surrounding tissue to diagnose disease, injury and decay and plan appropriate treatment Restore, extract and replace diseased and decayed teeth Perform oral surgery, periodontal surgery and other treatments Clean teeth and instruct patients on oral hygiene Design bridgework, fit dentures and provide appliances to correct abnormal positioning of the teeth and jaws, or ...

  • Diagnose diseases or abnormal conditions in individual animals, herds and flocks through physical examinations or laboratory tests Treat sick or injured animals by prescribing medication, setting bones, dressing wounds or performing surgery Vaccinate animals to prevent and treat diseases Perform routine, emergency and post-mortem examinations Advise clients on feeding, housing, behaviour, breeding ...

  • Prepare subject material for presentation to students according to an approved curriculum Teach students using a systematic plan of lectures, discussions, audio-visual presentations, and laboratory, shop and field studies Assign and correct homework Prepare, administer and correct tests Evaluate progress, determine individual needs of students and discuss results with parents and school officials ...

  • Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services Consult with clients regarding weddings, banquets and specialty functions Plan menus and ensure food meets quality standards Estimate food requirements and may estimate food and labour costs Supervise activities of sous-chefs ...

  • Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services Consult with clients regarding weddings, banquets and specialty functions Plan menus and ensure food meets quality standards Estimate food requirements and may estimate food and labour costs Supervise activities of sous-chefs ...

  • Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services Consult with clients regarding weddings, banquets and specialty functions Plan menus and ensure food meets quality standards Estimate food requirements and may estimate food and labour costs Supervise activities of sous-chefs ...

  • Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services Consult with clients regarding weddings, banquets and specialty functions Plan menus and ensure food meets quality standards Estimate food requirements and may estimate food and labour costs Supervise activities of sous-chefs ...

  • Educational counsellors perform some or all of the following duties: Counsel students regarding educational issues such as course and program selection, time tables and scheduling, school adjustment, attendance problems and study skills Counsel students regarding career or vocational issues including career exploration and planning, résumé preparation, job interview skills and job search strategies and ...

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