Skills/Education: Typically, a First Level University degree a) technical, b) nontechnical e.g. Bachelor of Arts/Science etc More than 2 years of Training experience in a contact center minimum Experience in Contact Centre Training preferable Experience in Quality management preferable Exposure to Six Sigma
1. Floor Support Call Monitoring & Feedback 2. Improve Customer Experience via regular Training and Coaching of Floor Agents 3. BQ Management 4. Reduction of Communication and Soft Skills related Customer Complaints/ Blogs 5. Conducting TNA/RCA, create and execute action plans; give inputs for NHT 1. Minimum 1 Year as a Voice Coach 2. Graduation or Equivalent 3. Should be from BPO Background Specialized ...
Incumbent will be responsible for training new hires and extend floor support for English language; Escalation support Conduct sample audits, assessments, feedback and coaching sessions Deliver content on Customer service, American Culture etc Meet training effectiveness criteria, measure and report delegate performance Collaborate with respective stakeholders to address performance challenges Feedback ...
Looking out for candidates with relevant experience in communication, branding and PR for a reputed social organization. Roles and responsibilities: AM- Communications will work with the Communications Team in ensuring that the brand and its communication is aligned to the vision, mission
to print/online/TV journalists Interacting with various departments for ensuring flow of information. Ensuring quality control on language for all material - brochures, films, other publications etc. Organising press briefings, field visits, training workshops for the media Development of corporate brochures, annual
operational leadership in driving customer experience. - Generate reports regularly in the standard formats - Initiate training related activities on the floor, ensuring participation, creating buzz and awareness across the process
Preparation of the System handing over documentations, ITP, Operation and Training Manuals for the Systems to required standards for approvals. Follow-up the project related instruction to finish work in prescribed time limits if assigned. o Best prices BOQ and Technical Reports for Tendering. o ICT System
Management System Measure the training effectiveness Execute organization wide training initiatives 5 years and above experience in Training. Strong interpersonal and communications skills, both verbal and written Ability to demonstrate initiative and assertiveness Ability to plan and manage work in an efficient manner Ability to work well under stress and time pressures
for Training Account Executives to use for communication Create and issuing course completion certificates Send good feedback to relevant channels Distribute inbound leads from various source Required Skills/Experience: Previous experience in sales, lead generation or customer support role preferred Competency
for workshop set up and dates. Liaising with Oracle University to arrange workshop venues, internal and external. Reporting on evaluation data. Ad hoc support of other OTD & LOB initiatives as required. Assisting with the quarterly forecast of training workshops and their locations based on the nominations
Plan, Road Map formalization etc) Training satisfaction/ feedback scores from participants and other business stakeholder feedback Justified utilization of relevant budgets Capability to assess the impact of interventions planned for job roles/ families/ businesses Job Specification: Proven experience
Primary Purpose: To coordinate the training activities for CO office and Centres Key Accountabilities/Activities: Primary responsibility Responsible for coordinating all administration, leading to the Induction & training courses. Responsible for coordinating the Travel & Logistics
with metrics improvement -Generate dashboards and scorecards for the internal and client reviews. -Performance management of the entire Team. -Represent training in internal reviews and client forums. -Knowledge management for the team and quality control -Apply performance management strategies - action
know how to engage an audience through social media posts and interactions, and should hopefully find some joy in doing just that. Communication The ability to read and write effectively in English and Hindi is essential. This requires the ability to translate complex messages and concepts into simple
Minimum 3 yrs experience. Knowledge of catering, F&B and hospitality training. Excellent oral and written communication skills Excellent leadership and problem solving skills