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  • using industry standard packet capture tools Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers Networking concepts and devices (All OSI Layers) Windows and Linux operating system administration Understanding of public cloud security

  • Provide exceptional customer support via the phone and ticketing system Own level-appropriate customer requests and issues, seeing them through to resolution Own support escalations from other engineers and support teams according to escalation procedures Collaborate with Service Delivery

  • Provide exceptional customer support via the phone and ticketing system Own level-appropriate customer requests and issues, seeing them through to resolution Own support escalations from other engineers and support teams according to escalation procedures Collaborate with Service Delivery

  • Job description Here's what you would be required to do: Providing technical support for Level I-III issues via helpdesk and the telephone. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues. Assisting clients in transferring accounts Requirements We are looking for someone who: Has at least one year experience in linux server ...

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