1. Deliver UX mockups for Chat Conversations for LINE 2. Deliver Flow Diagrams for BOT conversations 3. Work with Platform UX and Content Strategist for the above two tasks 4. Iterate on the design in partnership with LINE design team and brand marketing team
As a Technical Support Engineer you will be responsible for following: 1. Resolution of customer technical support tickets 2. Installation of servers, software in LINUX environment vis SSH and command line working, Cloud Telephony Software Configuration, Cpanel/Mysql etc. 3. IVR/Call center setup You must have following skills: 1. Basic knowledge of LInux, SSH, working from shell 2. Basic knowledge of ...
clients' inquiries via inbound calls, email and on-line chat Assist clients with opening and funding accounts Show clients how to use different features of the Trader Workstation Explain margin requirements to clients Investigate trade issues and order executions Knowledge of securities regulations impact
and customers, via phone, e- mail & chat, to ensure their success with Retailcore Software. Act as a trusted advisor and escalation point for a select set of customers Proven track record of establishing themselves as a strategic trusted advisor to clients Very Strong written and verbal presentation/communication skills (ESSENTIAL) Proficiency in ecommerce and Software products is a plus Self-starter ...
to support various marketing groups maintaining and updating process documents delivering services in line with process requirements and ensuring service level agreements are met providing a customer focused experience through timely and accurate completion of queries and activities recording and maintaining Responsibilities: Develop and maintain strong client relations to ensure high levels of ...
Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat Resolve routine and complex client service issues relating to IB branded debit card linked to brokerage account (i.e., transaction status; lost, stolen or damaged cards, fraud & errors) in a thorough
Respond to retail and professional clients' inquiries via email and on-line chat Obtain thorough knowledge of products offered by IB on various global exchanges Handling operation of Individual trading account opening. Verification the documents as per the accounts and guidelines Assist clients
advice and guidance to customers. Identifies, researches and provides input on unique or recurring customer problems. Remains knowledgeable of Dells product line, current industry products and technologies. Focuses on delivering a positive customer experience according to Dell standards. Monitors
requirements with notes & screenshots. to communicate customer feedback / problem / requirements with software development team. Provide ongoing and immediate support to users and customers, via phone, e- mail & chat, to ensure their success with Retailcore Software. Act as a trusted advisor and escalation
Deliver excellent first line support for Customers from Hong Kong, Singapore, Australia, New Zealand, UK etc. Key Technical Skills Experience managing complex customer issues Good knowledge of MS Office Knowledge of the financial industry, specifically fund data will be an added advantage though
and chat capabilities. Develops and drives strategies and programs which improve the market position of the Company. - Strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition
as the thought leader and strategist for Customer Services email and chat capabilities. Develops and drives strategies and programs which improve the market position of the Company. Strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest