Ability to understand and handle queries Basic MS Office skills Call Center experience preferred Strong customer service approach for dealing with people at all levels internal and external. Ability to work effectively in a team environment. Others: Candidate must be willing to work in night shifts
objectives.Develop sales skill of each customer service executives to drive revenue growth.Coordinate the interviewing, hiring and training of customer service executives as per man-power planning.Monitor interaction between staff and customers to ensure quality assurance standards.Review call center statistics
to 4LPAINTERVIEW PROCESS - Screening, HR, Voice & Accent, and Operations.JOB DESCRIPTION :Customer Support / Service experience will be required/any call center EXP will DoAbility to effectively handle multiple tasks (taking calls, responding to e-mails)Excellent Communication skills.Knowledge of customer
Regalix - Quality Analyst/Assurance - International experience MustJOB DESCRIPTION:- Participates in design of call monitoring formats and quality standards.- Performs call monitoring and provides trend data to the site management team - Need to develop quality control measures, scripts
rotation with team Participate in war rooms for critical site issues Collaborate cross functional teams of Network and Security Architects, Server and Platform Engineers, and Data Center Operations Knowledge of Agile and Scrum methodologies Create the SOPs for day to day repeatable work Minimum
building and operating a production data center environment Deep experience with the Linux command line, shell scripting, automation of common tasks, and configuration of systems monitoring tools Experience with capacity/performance management, monitoring and tuning Experience with firewalls, VPN, routing ...