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  • Any additional task given to the incumbent from time to time based on business needs. The responsibilities should be written in brief, yet descriptive. Begin sentence with action verb. Limit the use of technical words/Virtela Lingo that people outside the function may not understand. Audit calls and emails from a communication standpoint. Analyze audit data; prepare & implement action plans. Assist in ...

  • Share feedback on tools related improvements with the owners. Share improvement reports on a regular basis in business reviews. Any additional task given to the incumbent from time to time based on business needs. The responsibilities should be written in brief, yet descriptive. Begin sentence with action verb. Limit the use of technical words/Virtela Lingo that people outside the function may not ...

  • Share feedback on tools related improvements with the owners. Share improvement reports on a regular basis in business reviews. Any additional task given to the incumbent from time to time based on business needs. The responsibilities should be written in brief, yet descriptive. Begin sentence with action verb. Limit the use of technical words/Virtela Lingo that people outside the function may not ...

  • certifications such as CSM or ACP or Leading SAFe 4.0. Should be a self-starter and highly motivated. Should have excellent communication skills (Verbal and Written), also good negotiation, problem solving and leadership skills. Maturity in dealing with all levels of business and IT management. Flexible

  • certifications such as CSM or ACP or Leading SAFe 4.0. Should be a self-starter and highly motivated. Should have excellent communication skills (Verbal and Written), also good negotiation, problem solving and leadership skills. Maturity in dealing with all levels of business and IT management. Flexible

  • certifications such as CSM or ACP or Leading SAFe 4.0. Should be a self-starter and highly motivated. Should have excellent communication skills (Verbal and Written), also good negotiation, problem solving and leadership skills. Maturity in dealing with all levels of business and IT management. Flexible

  • Monitor calls/emails/chats on Communication, Soft Skills, Process & Compliance Parameters Provide Coaching & Feedback to enhance agent performance Analyze Audit data, Compliance, Communication & Process related data. Prepare & implement action plans. Analyze the coaching / training needs

  • Monitor calls/emails/chats on Communication, Soft Skills, Process & Compliance Parameters Provide Coaching & Feedback to enhance agent performance Analyze Audit data, Compliance, Communication & Process related data. Prepare & implement action plans. Analyze the coaching / training needs

  • businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis. WORK LOCATION: World Trade Center (WTC) Tower-2, Unit no 312, 3rd floor, Kharadi, Pune EDUCATION: Graduate/ Post Graduate

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.), Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements 1. Technical knowledge of English Communication -Intonation, Phonetics, Syllables, Punctuations etc. 2. Presentation, Feedback & Coaching ...

  • Abilities : Flexible to work in client business schedules Shift Timings: Should be flexible for Rotational Shift

  • Abilities : Flexible to work in client business schedules Shift Timings: Should be flexible for Rotational Shift

  • Abilities : Flexible to work in client business schedules Shift Timings: Should be flexible for Rotational Shift

  • additional task given to the incumbent from time to time based on business needs. Audit calls and emails from a communication standpoint. Analyze audit data; prepare & implement action plans. Assist in facilitation of Academy programmes. Coach teams and share feedback on domain specific language needs. Coach for advance communication skills and client interactions. Conduct on the job language training and ...

  • businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis ...

  • businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis ...

  • • Responsible for leading sales team • Objectives setting, coaching and performance monitoring • Present sales, revenue and expenses reports and realistic forecasts to the management team • Build and promote strong, long lasting customer relationship ...

  • • Responsible for leading sales team • Objectives setting, coaching and performance monitoring • Present sales, revenue and expenses reports and realistic forecasts to the management team • Build and promote strong, long lasting customer relationship ...

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