We having opening for WIPRO@ Application Handholding in Pan india. exp:02 yrs/Highly responsive,customer-focused,yet is able to provide a differentiated service response for user requests/issues depending on the application/Coordinating b/w Client
Daily & weekly & monthly task health checks monitoring housing keeping activities & proactive restarts - Troubleshooting & resolving all incidents service request Problem & trouble tickets assigned as per agreed SOPs. - Experience with telecom application domain for min 3 years - Expert of ITIL/ITSM
Liaison with IT & Users on production issues. Analysis of issues raised in Production & provide solution. Maintain issue register for tracking issue status. Follow priorities provided by Client Reporting Manager for issue resolution. Daily status update to Client and reporting manager on issues reported. Escalate issues identified as Defect to offsite team in standard format. Perform testing on code-fix ...
for L2/L3 & Spares support Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network