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  • Able to work independently and efficiently to meet defined SLA Responsible for meeting productivity matrices and quality standards as per defined quality norms Attendance Training & Self Development Team Player (1.) Attendance/ Login Hours/ Unsechduled Leave (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meeting Quality Scores and bringing ...

  • backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • TSS Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen ...

  • To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call ...

  • To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR) . (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1. ) To update information and run validation to keep it current| e. g. PMS (2. ) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3. ) Contributes to special assignments to increase the maturity of the CoE| e. g. budgeting tool design (4. ) To analyze and prepare ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1. ) To update information and run validation to keep it current| e. g. PMS (2. ) To understand the requirements of the customer from the process & application (HCL employees| managers| HR). (3. ) Contributes to special assignments to increase the maturity of the CoE| e. g. budgeting tool design (4. ) To analyze and prepare ...

  • Having good understanding about DCOPS monitoring and L1/ L2 functions Strong verbal and written communication skills Basic knowledge of Windows and Linux operating system Basic understanding about Backup Infrastructure. Should have basic troubleshooting and problem determination skills Exposure to IT Infrastructure Monitoring tool and ticketing tool Should be ready to work in 24X7 environments ...

  • backup (1. ) To maintain high login Efficiency (Availability) for customers (2. ) To resolve tickets within agreed SLA of ticket volume and time (3. ) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. (1.) To update information and run validation to keep it current| e.g. PMS (2.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR) . (3.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design (4.) To analyze and prepare ...

  • To book and record financial transactions, ensure the integrity of accounting information. by verifying and consolidating activities. (1.) To ensure that transactions are processed as per company policy and guidelines provided by the management (2.) To identify opportunities for improvement, elimination of redundancies in their respective processes (3.) To maintain professional and technical knowledge by ...

  • To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for first call resolution while ensuring SLA adherence (3.) To ensure that the targets for quality score are met by ensuring minimal/ no ...

  • Able to work independently and efficiently to meet defined SLA Responsible for meeting productivity matrices and quality standards as per defined quality norms Attendance Training & Self Development Team Player (1.) Attendance/ Login Hours/ Unsechduled Leave (2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests (3.) Meeting Quality Scores and bringing ...

  • backup (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5 ...

  • Etoile Technologies looks for an efficient person who is good enough in analysis and quality check and who could able to work with good programming techniques

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