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  • Route the calls to the appropriate support team and vendors for resolution. Escalate issues / tickets which are going beyond the agreed service levels. Escalate issues pertaining to vendors’ non-performance or delays. Escalate issues pertaining to users’ non-availability or non-cooperation. Track all

  • To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes

  • Ensure quality assurance and defect free hardware and software package delivery Adherence with all processes and guidelines to execute project within timeline What we look for BE/ME (Instrumentation / Electrical/ Electronics / Electronics & Communication Knowledge of HVAC systems like Chilled Water

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