Keep records of all conversations in our call center database in a comprehensible way. Identify customers’ needs, clarify information, research every issue and…

Keeping the database up to date with the latest contact data and inputting accurate call notes. Ability to question effectively, listen to and understand…

We are also accepting applications for this profile from customer service representative, customer service, customer support, customer care executive, bpo.

Keep records of all conversations in our CRM Database by documenting everything. Managing large amounts of inbound and outbound calls in a timely manner.

BPO call audit: 1 year (Required). Quality analyst will ensure that customer needs are being met by current processes (e.g., review recorded agent conversations…

Previous experience in a call center customer support, sales and or retention. Manage inbound and outbound customer calls in a timely manner.

Minimum 6 months to 1 year call center/Telesales experience. Identify customers’ needs, clarify information, research every issue and provide solutions and/or…

Actively seek out new sales opportunities through inbound calls/chat customers. Handling customer questions, inquiries, and complaints.

Timings:* 4:30 pm- 12:30 am {Evening shift}. 6:30 pm 2:30 am {Evening shift}. Handle customer complaints, provide appropriate solutions and alternatives within…

Knowledge of BPO/call centre industry preferred. Male and Female both are eligible if meet the minimum criteria. Must be Graduate, ready for night shift.

To make a cold-call on given leads to get information & provide to sales team , convert leads into meetings , coordination with sales team regarding fixing ,…

Sales of utilities via calls as per training provided: 1 year (Required). Candidates required to create sales for Australian based process as per training…

Explain the product and service to the customer & Fix appointment with Sales team. Day shift and Night Shift- Both Available.

Coordinate service requests between customers, providers & internal operations team from first call to case closure • Follow communication/update expectations…

Please note that this role may require you to work in rotational shifts. You will be aligned with our Customer Support vertical and help us in managing/…

Maintain call centre database by entering information. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;…

Analyze data and generate reports on key performance indicators (KPIs) specific to the healthcare industry, such as call volume, conversion rates, average…

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B. Excellent spoken / Verbal communication skills.

Salary - 12 K - 35K + Incentives, day and night shifts are available. Industry Type: **BPO / Call Centre*. Employment Type: Full Time, Permanent*.

Setting up customer accounts and provide relevant information to them. Ensure customer satisfaction by fulfilling their requirements.

Experience in managing large scale call center operations. Prepare reports and analyze performances and call center data to improve processes, ensure proper…

Min 1 year as a customer service experience, in an international BPO environment. Provide exceptional customer service by understanding and addressing customer…

Prior experience in customer service, call center, or a similar role is preferred. Active listening skills and the ability to understand customer needs and…

They should be comfortable working with a variety of customer profiles, and have the ability to quickly build relationships with potential customers.