To ensure the delivery of smooth, efficient and consistent best practice of functioning of the customer service.

Log, track all incoming work into call tracking system within 24 hours. Perform maintenance requests e.g. signature updates, call-back list updates, SA updates,…

Metro station, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required). Higher Secondary(12th Pass) (Preferred).

Responsible for generating leads through phone calls, social media and emails. Initiate cold calls, emails, and other outbound communications;

Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

Process: Customer Service/ Billing/Collections/Insurance/Travel/Retention/Semi-Voice/Technical. Fresher/NON BPO exp/BPO exp. AUS, UK & US Shifts available.

Keep records of calls and sales and note useful information. Outstanding negotiation skills with the ability to resolve issues and address complaints.

Your role will be to generate new business by researching and identifying leads that fit our target demographic. B2B sales: 2 years (Required).

He / She should call the Prospects from the data provided. He / She should be proficient with English, Hindi, Marathi & Gujarati ( optional ).

The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank.

Customer service / Call Centre (Required). Co-ordinate with Technician and follow up for resolution.

Responsible for generating leads through social media, emails and other relevant marketing channels. Research, track, maintain and update leads.

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required). Higher Secondary(12th Pass) (Preferred).

Monitor the performance of the call center and regularly provide feedback. Oversee the budget plans and track expenses of the call center.

Experience: Fresher to 3 years in international voice processing or international client servicing is more preferable. Higher Secondary(12th Pass) (Preferred).

Coordinate for meetings, interview and appointments. Attending incoming and outgoing calls with proper etiquettes. Required 5 to 10 years of experience.

Collect and analyze call-center statistics (customer service metrics). Develop objectives for the call center’s day-to-day activities.

Follow up to ensure that appropriate actions are taken on customer requests. Answer inbound/outbound calls professionally and provide information about products…

Should have exposure to handle sales process and worked on Sales Targets preferable from the Travel / Hotel / Airline Industry Should have managed / worked in a…