Duties and Responsibilities - To Ensure SLA Delivery for each process - To Ensure quality of files processed by the Operations team are within the specified…
Migrating branch customers to use our wide range of direct banking channels for various requests Ensure that the customer query are attended to and resolve the…
A flexible approach to work - you may be required to work extra hours/shifts in busy periods. As we pride ourselves on internal development, priority will be…
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all…
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all…
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all…
Working jointly with the Branch Manager / Branch LGs on Business plans • Driving and motivating the branch staff along with Bank RM and providing support for…
Migrating branch customers to use our wide range of direct banking channels for various requests Ensure that the customer query are attended to and resolve the…
Duties and Responsibilities - To Ensure SLA Delivery for each process - To Ensure quality of files processed by the Operations team are within the specified…
Working jointly with the Branch Manager / Branch LGs on Business plans • Driving and motivating the branch staff along with Bank RM and providing support for…
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all…
Achieving business targets as laid down by acquiring new client relationships and maintaining them. Ensure high customer satisfaction level by proactively…