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Zonal Customer Service

Warangal, Andhra Pradesh

Aircel Ltd

Job Description

Managing the entire customer service Operations and Quality of business at zonal level. Drive cost optimization and revenue enhancement initiatives. Exploring new opportunities of Customer Service touch points in zones. Enhance customer experience, new product launch implementation, adhering to audit & compliance parameters.
1. On Boarding Service Provisioning With in TAT (Prepaid)
CEF Rejection With in Target
CEF Compliance With in TAT
Zonal operation
Revenue - Barring Compliance (Normal & MNP subscribers)
Training the Activation officers on compliance and driving the productivity
2. Channel Management
Zonal Visits
Retailer/Distributor engagement / retailer meets
Training of Runner/FOS on compliance
Driving revenue through touch points
Driving self help for the zones
3. QRC & CCR
Complaint Rate
Unique Customer with complaint
Customer Experience / Touch point Index
C SAT / Retail
Revenue Collections
Exposure (Bad Debts)
Customer Retentions (Churn Management)
Proper handling of HNI customers
Bill Penetration
Internal Interactions
Zonal Sales Team Coordinating for CEF related issues
CSD For Coordination and closure of operational issues
SA team for inputs on quality related matrices
On boarding of customers
QRC team for timely and adequate resolution of concerns
Finance for budgets, BCAs, PRs and sales booking
Infra & Maintenance Vendors

Company Description

Aircel is India’s fifth largest and fastest growing GSM mobile service provider with a... subscriber base of 65.1 million. Aircel is a pan India operator with a presence across 23 circles. The company offers voice & data services ranging from postpaid and prepaid plans, 2G and 3G services, Broadband Wireless Access (BWA), Long Term Evolution (LTE) to Value-Added-Services (VAS). In addition to providing premium internet access solutions to facilitate data intensive live streaming applications, the company has also paved the way to be amongst the first to offer 3G and 4G LTE services to customers.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 4,00,000 - ₹ 8,00,000 / Yearly (Gross Pay)
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