2-4 years of WFM experience with minimum 1 year as a Planner.
Expertise in erlang method.
Knowledge of UCCX / Cisco phone systems / WFM scheduling tools a definite asset.
Should have experience in Capacity Planning & Forecasting (1 year at least)
1-3 years of WFM experience with minimum 1 year as a Scheduler.
Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc.
Should have experience in Scheduling with IEX tool (1 year at least)
A leading HR consultancy in India.