Position Overview: A healthcare professional who understands and has in-depth knowledge of the end to end RCM process. He/she must focus on developing and deploying tools/ methods/ best practices to drive seamless setup of new deals from the clients environment to IKS. This position is responsible to ensure fitment of client processes to standard offshore design and financial implications of the changes.
Minimum 12 years of experience in the healthcare Revenue Cycle Management (RCM)
Should have managed large healthcare knowledge transitions
Experience in process redesign
Current/Prior role and experience in managing and running Operations
Exposure to coding will be an added advantage
Payer experience/exposure is an added advantage
Lead a team of subject matter experts and manages the onsite process mapping/documentation/transition and operational implementation of the project
Responsible for identifying learning and implementing new tools & technologies in the RCM space
Own creation and regular updating of standard (IKS way ) of Operations delivery and ensure new accounts processes are migrated to IKS standard way
Responsible to review and sign off the offshore workflow and SOP for the entire scope.
Ensure all tools and technologies are deployed during the initial setup.
Ensure continuous learning and implement it for all future transition
Engage with onshore relationship team & implementation partner to ensure building a strong connect with the customer and their teams
Interact with the client during knowledge transition, setup and stabilization phase on identifying and plugging gaps pertaining to knowledge/processes.
Support Transition team to manage conflicts arising during the offshore design stage (by agreeing on basic project assumptions, operational definitions, financial assumptions, etc.)
Work hand in hand with support functions and operations
Own development of final operating document (service management framework SLAs, etc.) jointly with the customer and operations team.
Identify critical project risks and provide mitigation solutions
Oversee output of other support functions working on specific projects during the transition phase (Example: Training, Operations, Quality, Business Intelligence teams, etc.)
Ensure successful accreditation of staff by coordinating with CORE Trainers, Process Trainers and Training Development teams
Monitors project metrics
Report internally and to the client periodically
Established in 2007, Inventurus Knowledge Solutions (IKS) is a global Revenue Cycle... Management company that is headquartered in New York and has delivery centers in Alabama, Mumbai, and Hyderabad and a sales and solutions office in Los Angeles. From a four member team to over 1,000 employees, we have grown to be a respected outsourcing partner with extensive domain expertise and advanced outsourcing processes and technologies. Read full description