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Vp/gm Operations (technology)

Thrissur, Kerala

New Era India Consultancy Pvt. Ltd.

Job Description

Job Location : Valapad (Kerala)

Job Objective

To improve bottom line efficiencies at the organisation by building effective technologies, increasing efficiency of operations across all branch offices. Leveraging synergies identified and mitigating identified risks

Primary Responsibility


Develop and ensure adherence to budgets for establishing technical solutions of new & existing branches arid financial transactions.
Ensure optimization of technology across the branches by leveraging synergies and outsourcing cost centres
Ensure growth in revenues by installation of effective & efficient technologies, to capture markets and business opportunities.
Coordinate with Zonal Manager to identify possible changes in operating technologies and bring efficiencies of scale.


Periodically review technology for branch operations in various zones and facilitate and create zonal wise initiatives for customer retention and attraction.
Facilitate, create processes to ensure business transactions are completed in the shortest possible time at the branches by streamlining processes and resources.
Analyse and develop action plans based on reports of customer retention and new customer addition for better business operations thru improved technology awareness and usage

Internal Processes

Present business proposals to the top management on identified technologies
Ensure implementation of suggestions by Risk Management Team and Internal Audit.
Ensure high operational efficiency across all branches by periodically reviewing reports from the Vigilance and Risk Management teams and provide required support and resolve any escalations.
Oversee finalization of project-wise plans and monitor implementation to ensure efficient execution across projects and manage any delays.
Coordinate with the Branch Opening Team to establish existing technology for new branches.
Coordinate with the branch control team on zonal level technical operations issues.
Coordinate with the Strategic Management to create the Annual Business plan for Technology.
Ensure technology enabled "anytime compliance" across all branches to defined processes for gold appraisal and loan disbursal.
Periodically review technical operations at branches to ensure high quality, service, manpower productivity as well as cost-effective management of resources.
Periodically review overall compliance with regulatory norms laid by the RBI and other financial regulatory bodies.
Coordinate with the Risk Management and lnternal Audit teams to identify various synergies and cost centres in branch operations and maximize the utility.

Learning and Growth

Ensure sourcing of high-quality equipment and technology at competitive prices
Evaluate performance of critical executives for compliance with established policies, objectives of the company and contributions in attaining objectives.
Monitor the market continuously to identify new technology and systems to make financial transactions more secure
Ensure manning and proper training to branch employees in coordination with HR department
Ensure timely goal setting, monitoring, review of performance parameters and feedback to the team members
Drive development and continuous improvement of robust processes and knowledge management initiatives at site
Drive development of high potential talent and create a leadership pipeline within each region.

Company Description

Established in the year 1993, New Era has been in the business of understanding talent needs... of different organizations and providing solutions for it. New Era hires consultants with specialization in different domains to provide procurement solutions across all the domains. We have been very fortunate to serve some of the top names of both the IT and the non IT Industry. We provide end to end staffing solutions and help candidates to be placed across Asia, USA and Europe.

New Era also provides Training and Development solutions to our clients which help enriching the performance of their Human Capital. Our training and development initiative ‘TRUTH’ offers complete and measurable ‘Aptitude Development Solutions’ in areas like Leadership Development, Time Management, Corporate Communications, Presentation Skills, Consultative Selling Skills, Marketing Skills etc.

New Era values its Human Capital the most and is totally committed towards providing them with adequate training and development programmes at a regular basis. This helps their grooming and also equips them with the knowledge of the latest Industry practices. We at New Era always follow the 3‘i’s which we believe are the pillars of our success.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Salary range:
₹ 15,00,000 - ₹ 25,00,000 / Yearly (Gross Pay)
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