Virtual Relationship Manager - Phone Banking
Profile - Virtual Relationship Manager
Experience - 1 - 3 years
Package upto 3.7LPA CTC
Location - Navi Mumbai, Thane
To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from
Differentiated training to make them universal phone banking officers cross training in cards,
This skill will also do cross sales with assigned customer based mapped to them
Measure of outcomes NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity
and service benchmarks.
Ensure customer "delight" and consistent service experience, including timely resolution of
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided
to the team as guidelines for improving performance
Candidate must be a Graduate Pass / Appeared with no ATKT
Should be Good in English
Should be comfortable to work in Phone Banking Department between 8 am to 9 pm (any 9 hrs. Rotational shift)
5 days working / 2 rotational week off
Designation hike & Salary hike, after 6 months of joining
Salary for Fresher : 13.5k in hand + P.F. + Medical Benefits + Other Performance Based Incentives
Salary for Experienced : 24.5k in hand + P.F. + Medical Benefits + Other Performance Based Incentives
Designation: Customer Care Associate (sub dept will be dicided by managers for you)
Department: Phone Banking / Axis or IDBI or Janakalyan or Central Bank of India
Sub Departments: Credit Cards - Sales / Collection, Debit Cards - Sales, Retail (Individual Loans like personal, home or vehicle) - Sales, Business Loan - Sales
Reporting to: Team Manager
Training Period: 15 days product training & 1 month on job training
Designatin & Salary hike: After completion of 6 months - training shall be provided for TL, QA, QV, Trainer, or any support staff
To make calls & Answer calls of the existing customers of the bank
Customers may be from small retail shops who want to take debit card / Credit Card swipe machines, seeking for business loan assistance
May be an individual who is looking to take home loan, personal loan, credit card or debit card
Explain them the benefits, eligibility criteria, documents required for appluication, interest rates & etc of the product
Pure Day shifts: 9.30 am to 6.30 pm
Sunday fixed week off
Basic sales targets (if, acheived you will be paid incentives & if not, then only the slary will be paid)
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Hy Fly Consultancy is based at Mumbai & Navi Mumbai.
It is a recruitment... consultancy which provides free placements to candidates.
We are specialized in recruitment for BFSI, E-Commerce, BPO & Healthcare Industry.
We recruit only for companies based all over Mumbai, Navi Mumbai & Thane.
For further queries, please mark an email to us or call us. Read full description