Conduct investigation with distribution's coordination for all reported customer frauds, collate appropriate evidence and report within timelines as per procedure/manual.
Independently investigate staff related frauds, prepare annexure, ensure strong evidence and report within timeline.
Attend field activities, trouble shooting and resolution thru an action plan branch security, co-ordinate with Administration and Distribution for resolution of any physical threat to the branch.
Involvement during large cash outflows and inflows at a branch.
To regularly check and prepare list of branches or employees with doubtful integrity or unethical practices.
Check and recommend legal cases based on field visits of overdue/ willful defaulters; Action first level recovery of defaulted staff loans and staff frauds.
Should conduct regular and surprise inspections in the sensitive areas in order to detect if there have been instances of improper practices by our employees.
Give recommendations of proposed areas/ physical branch at the start of business operations.
Interacting with the local authorities and trouble makers.
Identify conflicts on field in collections & staffs at branch level and report to distribution supervisors and HR respectively.
Coordinate with lawyers on panel and nominated ex-service/police officials to deal with police and hearings in the court of law.
Initiate steps as per the policy to follow up recoveries in the fraud & delinquent staffs/ customers.
Leading a team of field staff of nine.
There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities. Read full description