15-18 years related experience of which 6+ years preferably in Healthcare BPO/KPO/CRM industry/Service Industry in Operations.
Financial responsibility for the customer account assigned to the Respective Leader (including managing SG&A and Gross margins).
Manage the P&L, drive, sustain EBITDA.
Managed Team Size of 350 + FTEs
Driven sustained margin growth on year on year basis.
Strong client interaction & account management skills.
Interaction with Team members at regular intervals, sharing the knowledge and information among the team members.
Independently managed at least 200+ people accounts.
Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance
Lead by example (courteous, energetic, punctual, and respectful, of others and team player.
Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions.
Coaching & development of the subordinates through training need identification.
Good communication skills.
Established in 2007, Inventurus Knowledge Solutions (IKS) is a global Revenue Cycle... Management company that is headquartered in New York and has delivery centers in Alabama, Mumbai, and Hyderabad and a sales and solutions office in Los Angeles. From a four member team to over 1,000 employees, we have grown to be a respected outsourcing partner with extensive domain expertise and advanced outsourcing processes and technologies. Read full description