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US INBOUND EXECUTIVE/ TELE CALLER

DELHI, Delhi-NCR

GAURANGA CONSULTANCY

Job Description

Responsibilities
1. Manage required amount of inbound calls in a timely manner
2. Follow communication “script” when handling different topics
3. Identify customer needs, clarify information, research every issue and provide solution and or alternatives
4. Sieze opportunities to up sell products when they arise
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our call centre database in a comprehensive way
7. Meet personal/team qualitative and quantitative targets

Requirements

Requirement
1. Experience in customer support / Technical Sales role
2. Strong phone and verbal communication skills along with active listening
3. Familiarity with CRM systems and practices
4. Ability to multi-task set priorities and manage time effectively
Minimum under graduate with technical knowledge

Company Description

Gauranga Consultants is a team of professionals who have been working with recruitment... process for the companies in various fields for more than a decade. We have now come together and formed as a Gauranga Consultants to provide 360 degrees recruitment services.

Manpower Planning

Staffing

Training and Development of Workforce

Academic Counseling
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Additional Information

Last updated:
15/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
7
Minimum experience:
Less than one year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Education / Teaching / Language , Jobs in IT - Databases / Datawarehousing
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