Job Title: Unix/Solaris Support Level2/Level 3
Position Type: Permanent
Mandate Skill Required: Solaris, Veritas Volume Manager and Cluster Services
Roles & Responsibilities:
o Manage UNIX and related Infrastructure and work on issues and support tickets routed by level 2 team and by TI customers.
o Manage Veritas Foundation suite of products, Solaris Volume Manager, etc.
o Configuration/Troubleshooting of Naming services, NIS, NIS+, LDAP, on UNIX infrastructure
o Support infrastructure for web and application servers such as Tomcat and Apache
o Collaborate with worldwide Team members/customers, attend team meetings and engage with global L2/L3 teams
o Interface with vendors to resolve bugs / apply patches, etc.
o Automation of day-day run-maintain activities using shell/Perl/VB scripts
o Provide daily support and troubleshooting for test and production hardware, software, and operations issues
o Monitor emails routed to level-3 team, convert them to tickets and work towards resolution
o Follow Change Compliance through TI change Management process and procedures
o Work with TI customers, application owners, infrastructure support engineer, etc. in resolving a reported issue
o Participate in rotational On-call and support the operations outside core business hours on issues getting escalated from Level 2 team
o Work with PSA ( Production Stop Analyst ), apprise the situation and help in resolution of the same
o Participate in projects, tasks and activities owned by functional domains and drive them to successful closure meeting timely milestones
o Deployment of automated processes to regain efficiencies
o Develop processes to leverage Level 2 support team for support activities
o Document procedures for worldwide L2 teams and conduct training/knowledge sharing sessions for them
VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.
VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing. Read full description