The incumbent will be responsible for Inbound/ Outbound Tour Operations, etc.
Designing itinerary, costing, hotel bookings etc.
Handling customers for inbound/ Outbound holiday packages, follow up with customers and clients.
Would require customization of existing holiday package or building entirely a new package as per customer needs.
Dealing with customer enquiries and aiming to meet highest level of customer satisfaction.
Research appropriate holidays destinations suitable for adding to the portfolio
Present the customer with recommendations and advise them on travel accessibility concerns
Liaise with tour operators making sure they understand the customer's requirements
Dealing with Reservations, Operations, and Negotiations section
Operational duties (air and land arrangements) ticket bookings
Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalizing, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible Tours for the guests
An independent, curious and ldquocan do itrdquo nature
Create customized solutions which address client business constraints and leverage strengths of our Organization.
Maintain knowledge of industry trends in travel domain - Research competition and updates on global market trends
Conjuncture business challenges which are specific to target client and leverage our analytical experience
Good knowledge about travel industry and geography.
Should have knowledge about Inbound Tourist/ outbound destinations.
Good knowledge of GDS
Excellent communication and interpersonal skills
Good Command over English language
Should have prior experience of selling.
Sales experience in travel and tourism industry is required
Supervising or managing experience
Good time management and decision-making skills
Time & desk management
Computer aptitude and Attention to detail
Elaborating in writing explanations or descriptions
Working in an orderly manner
Exceptionally customer focused
A passion for delivering service excellence
An in-depth knowledge of Tour plan advantageous
Good knowledge of around the globe Tourism destinations
A willingness and aptitude to learn
With over 60 years of combined experience, Earnest Educational Tours offers a wide range of... travel and tourism related services targeting the dynamic educators. We focus on providing exceptional experiences to the students and teachers around the world. Read full description