Provide L2 and L3 support for the following tools Impact IBM Tivoli Monitoring (ITM - GSMA), Tivoli Data Warehouse (TDW) XMatters - Expreience on GSMA standards for ITM
- Installation of the monitoring agent, Customization and configuration of the monitoring application Log file monitoring / ITM Build, configure and deploy monitors Interface with Server Administrators to assist in defining monitor thresholds and severities.
- Interface monitoring with event notification service Monitor health check output daily Performance Tuning Monitor infrastructure application related statistics Monitor monitoring application related statistics.
- Monitor event console related statistics Perform trend analysis on data Define related indicators to monitor Perform tuning based on above information
- Application Maintenance Implementation and maintenance of infrastructure health checks Implementation and maintenance of infrastructure related jobs and automation scripts Implementation and maintenance of agent policies
- Implementation and maintenance of middleware notification health-checking scripts Implementation and maintenance of middleware notification health-checking scripts.
- Implementation and maintenance of middleware notification related jobs and automation scripts - Installation and maintenance of agent health checking, log monitoring and agent management maintenance automation
- Guide and lead the L1/L2 team members
- Exposure to Netcool Omnibus is of added advantage Location
Shift Timings - must be comfortable to work in 24x7 rotational shift
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