Designation: Tele Caller /Customer Support Executive (Voice)
Experience: Fresher – 3 Years
Functional Area: Tele Caller
Educational Qualification: 10+2/ Graduates
Work days: Mon- Sat
Job timing: 10 am- 7 pm
Primary Skills: Good Vocal Communication, Telephone etiquette, Microsoft Excel
Languages Known: English , Hindi,
The primary responsibilities of a Customer Support Executive would be:
1. Handling Non-sales calls (In bound & out bound calls).
2. Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
3. Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
4. Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
5. Refer unresolved customer grievances or special requests to designated departments for further investigation.
We make easy to use software for retail shops (single or multiple locations / online or... offline software). Read full description