Thanks for usingCareesma. Job Offer printed on the 24/09/2018.

Tele Caller /Customer Support Executive (Voice)

Surat, Gujarat

Retailcore Software

Job Description

Designation: Tele Caller /Customer Support Executive (Voice)

Experience: Fresher – 3 Years

Functional Area: Tele Caller

Educational Qualification: 10+2/ Graduates

Work days: Mon- Sat

Job timing: 10 am- 7 pm

Primary Skills: Good Vocal Communication, Telephone etiquette, Microsoft Excel

Languages Known: English , Hindi,

The primary responsibilities of a Customer Support Executive would be:

1. Handling Non-sales calls (In bound & out bound calls).
2. Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
3. Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
4. Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
5. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Company Description

We make easy to use software for retail shops (single or multiple locations / online or... offline software).   Read full description

Additional Information

Last updated:
21/03/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Less than one year
Education:
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 2,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
Go to Top