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Technical Support / Web Technology

Mangalore, Karnataka

Inspiration Manpower

Job Description

Mobile Site Speed Specialist (M3S)

This role is the one who makes the calls and assist clients to address website speed issues through implementation/consultation

Education Requirements

Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications
/ Information Technology.

Key Responsibilities:

Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile website speed issues and guide
them to fix issues where possible
Give guidance, support, and train customers on pre-defined and documented speed optimization techniques.
Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
Deliver high quality service to your customers, exceeding client expectations and quality scoring measures

Key Skills and Experience:
Strong communication, customer service, relationship management and support skills
Technologically savvy and show interest to grasp knowledge of various aspects of Web performance Engineering
Capable enough to learn customer service software applications and process customer implementations that do not necessarily
follow a standard template / process
Structured thinking and problem solving skills

Preferred Skills:

Exposure or understanding of maintenance of websites with associated knowledge (HTML, JavaScript, PHP, ...)
Exposure to WordPress / Magento / Joomla / Shopify or similar platforms (at least 1 platform)
Experience working in a B2B environment

Professional Experience:

Minimum of 1-2 Years in Technical Customer Support

Company Description

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment
... and Staffing Solutions Consultants in India, was established in the year 2008, by
Mr. Amarnath G.R. With a 360 degree view of the customer, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.
  Read full description

Additional Information

Last updated:
30/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 1,50,000 - ₹ 6,00,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Hardware / Telecom / Support
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