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Technical Support Voice

Kochi, Kerala

Sutherland Global Services Inc

Job Description

Technical Support Consultants
Engineers / Graduates / Three year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems and Networking; an aptitude for troubleshooting of Desktops / Palmtops / Laptops.
Description
Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
Removal of virus
Installation of windows & MAC
Configuration of computer peripherals
Candidate with a flair for computer troubleshooting and an aptitude for Customer Support
Operating Systems; Windows 9x, 2K, XP
Basic Hardware & Networking knowledge

Requirements

Requirements
Any Graduate/ 10+2+3 Certificate Holder
Willing to work US shifts (Rotational)
An aptitude for customer service and Computer troubleshooting
Excellent oral and written communication skills (English)
Keyboarding Skill (WPM 25 to 30) Accuracy (85%)
Must be able to join immediately- work location would be Cochin
Willing to relocate to Cochin, if a non-Keralite

Company Description

We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.

With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.
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Additional Information

Last updated:
30/03/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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