The primary function of the position is to provide 1st Level support for internal Staff and customers via Phone/Chat/Self Service.
Technical Support Analyst is a member of the Service Desk team covering the day-to-day IT support needs via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level support for internal Staff and customers.
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more;
Gather the required information necessary in order to best handle customer software and technical inquiries
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
Research required inform using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to the pertained teams;
Follow up and make scheduled call backs to customers where necessary.
Problem solving ability identify and resolve;
Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
Ability to deal with difficult callers
An ability to communicate with customers and understand customer requirements.
Ability to speak and write clearly and accurately;
Effective listening skills;
Vanguard Human Resource Consultants is a joint effort of a team of professionals with over 2... decade of corporate experience - in marketing , HR and executive search.
We have earned the respect and trust of clients - from startups to multinationals. We have built capabilities to complete challenging, specialized assignments. . .
In depth industry knowledge and personal attention enables our clients to place immense trust in us - as the preferred HR consultants.
Our principals maintain a high degree of personal involvement throughout the consulting process. Working in close partnership with our clients, we serve as an extension of the client organization.
Our team specializes in Recruitment & Selections, Search, Organizational Behavior, Labor Law, Applied Psychology.
Our Consulting Philosophy. . .
We take into cognizance our client’s business design and strategy while offering customized human resources solutions. In the consulting process, the client is an active participant and decision maker. Our endeavor is to supplement internal capabilities and add value. Read full description