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Technical Support Executive

Pune, Maharashtra

Saburi TLC Worldwide Services Pvt. Ltd

Job Description

Designation: Technical Support Associate
Voice support to small and medium enterprises and customers
24*7 shift environment
Hardware, Networking and Software Level Troubleshooting
Excellent written and verbal English communication

Requirements

Troubleshooting / Fixing desktops, portables and peripherals for small and medium business as well as consumers both US and Canada.
Real Time Technical Support.
Excellent written / phone etiquette skills.
Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction.
Good knowledge of Dell Products and peripherals.
High level of Initiative and extremely motivated. Ability to work in a high-pressure environment.

Candidate Profile
Graduate (Technical-BE/BCS/BCA/BSc (IT)) Freshers or Undergraduate candidates with 12 months of experience can apply.
Highly Proficient in Computer Hardware, Networking and Software.
Ability to demonstrate strong analytical, problem solving and multi- tasking skills.
Must be a Team Player.

Company Description

Over 92% customer satisfaction index is a clear reflector of our quality technical support... service. Our live experts will provide assistance for each and every software related issues, Installations of important software and application which will enhance your system performance, Troubleshooting of your windows, software, virus, spyware, malware and related problems. STLC has the capability to bring a fresh perspective to solve existing technical problems, in the course of the engagement to enhance business   Read full description

Additional Information

Last updated:
16/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
20
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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