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Technical Support Executive

Mangalore, Karnataka

Inspiration Manpower

Job Description

Qualification:
12+
A computing/gaming related degree would be an advantage

Experience:
Desired customer support/service experience in Chat & Email process
Experience providing customer support by chat
Experience in providing support in a gaming or technical background
Experience in troubleshooting to solve problems

Interview process:
HR Screening
Essay round
Language test & Typing test (40 WPM & 95% Accuracy)
Technical round with Operations team
HR discussion

Skills Required:
Strong analytical skills
Ability to multi task and prioritize own workload
Ability to meet and exceed agreed targets
Excellent team-working skills
Strong written and verbal communication skills
Strong IT skills and knowledge of Microsoft Office
Ability to work under pressure
Flexible attitude

Job Profile/Responsibilities:
Manage all contacts with customers to required quality standard
Handle required number of contacts to ensure team meet client expectations
Troubleshooting and researching technical and gaming issues
Keep product knowledge up to date for all client products
Escalate cases to manager or client to achieve timely resolution
Share knowledge and best practice with team

Company Description

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment
... and Staffing Solutions Consultants in India, was established in the year 2008, by
Mr. Amarnath G.R. With a 360 degree view of the customer, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.
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Additional Information

Last updated:
17/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 1,50,000 - ₹ 2,25,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Hardware / Telecom / Support
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