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Technical Support Executive

Bangalore, Karnataka

Varite India Private Limited

Job Description

Duties and Responsibilities:
Answer customer queries via various channels including Chat, Phone, Support cases and community.

Access the CRM to analyze the current products and service entitlements

Diagnose and resolve customer inquiries related software products in their environment

Use the Knowledge management tool if needed

Ascertain the customers issue and provide satisfactory resolution
Utilize information tools, training and experience to provide high level of customer satisfaction

Make certain that processes are followed to ensure the security and privacy of all customers

Update the knowledge management tools for new cases / solutions

Excellent oral and written communication skills

Ability to communicate clearly and succinctly in English
Ability to compose a grammatically correct, concise, and accurate paragraph in English

Ability to understand and prioritize issues to meet customers need in English

Strong interpersonal skills, ability to establish and maintain effective working relationships.

Requirements

Minimum Requirements:
A Bachelor's degree in Computer Science or related technical field
Strong Logical reasoning and Analytical Skills

Minimum 6 months to 2 years working experience in technical support processes
SFDC Certification 201 and 401 (Highly Desirable)

Company Description

VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.

VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing.
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Additional Information

Last updated:
08/12/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
Two years
Education:
B.Tech/B.E.
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in IT - Software Programming / Analysis
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