Job description - Tech Support Executive
Managing multiple client accounts for technical support
Deploying Odyssey’s products for clients;
Monitoring and maintaining Odyssey’s products;
Installing and configuring operating systems and applications;
Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
Providing support, including procedural documentation and relevant reports;
Responding within agreed time limits to call-outs;
Prioritizing and managing many open cases at one time;
Establishing a good working relationship with clients and teams;
Testing and evaluating products;
May require to work onsite in Customer location
OS– Installation and configuration of Windows, Linux. VMWare and other Unix flavors an added advantage.
Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
Working experience in setting up web servers, email servers
Experience in network protocols and packet analysis
Familiarity in database/system administration will be an advantage
CISA/CISSP certifications will have a weightage
Working experience in SSL, PKI, security protocols/products will be an added advantage
Able to work independently and efficiently to meet deadlines.
Self-motivated, Detail-oriented and organized.
Experience with Hardware and Software issues.
Proficient in Internet related applications such as Web Browsers & E-Mail clients
Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
Flexibility to travel, relocate, adapt to locations/languages
Spoken language skills – English & Tamil
0 – 1 year (Compensation 2.25 lakh p.a)
BE / B Tech in Computer Science / Electronics / Electrical / MCA (2017 & 2018 Batch)
Required only Male Candidates for 24/7 Shifts.
Odyssey Technologies Ltd is a Chennai based company engaged in the development and sale of... software products and solutions with a primary focus on Information security, one of the few companies to do so globally. Read full description