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Technical Support Engineer/service Desk

Bangalore, Karnataka

Rivera Manpower Services

Job Description

PROCESS : TECHNICAL SUPPORT

Process name: Service desk engineer / Tech support / Storage Support/ troubleshooting / Networking / IT Helpdesk
Work Location: Bangalore
Salary package: 3 lakh (Freshers) / 3 Lakh -5 Lakh (Experienced). Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of interviews: HR Round / Manager Round (Technical Round) / Versant Round
Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM
Under- Graduates(Backlogs): Candidates who have backlogs with 1 year international voice experience can apply.
Experienced Candidates: Candidates with relevant Experience can also apply

TECHNICAL SUPPORT ENGINEER : VOICE & NON VOICE(ROTATIONAL SHIFT)

Process Name :ATNT/ TCS/ VM Ware PROCESS / Server Support /
Work Location: Bangalore
Salary Package: 2.5 lakh 4.2 lakh + Client Incentives
Cab Service: Both way provided
Rounds of Interviews: HR round / Voice & Accent Round / Manager round(technical)
Graduate Qualifications: Any Graduates or undergraduate with 6 months exp
Experience Needed: BE/B TECH/BSC(IT)/BCA graduate 6 months Experience in International BPO / Client Servicing / Customer Service / Marketing / Sales / KPO / ITES or any other relevant domain can apply

PROCESS: TECH SUPPORT L1 & L0

Graduates /Post graduates can apply
*Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
*Owns customer issues from beginning to resolution (handles in place).
*Assists customers by diagnosing problems and providing resolutions for technical and service issues.
*Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
*Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions


PROCESS: SEMI TECHNICAL

Process Name: Semi-Technical Process (ISP Broadband Queries)
Work Location: Bangalore
Salary package: Salary as per industry standards. Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round
Graduate qualifications: BE / B.Tech / BBA / BBM / B.COM/ B.Sc/ BCA/ BA/ BHM
Post-Graduate qualifications: MBA / M.Com / MCA/ ME/ M.Tech/ M.Sc
Experienced Candidates: Candidates with relevant Experience can also apply.

Requirements

Good written and verbal communication skills
Ability to work well under pressure with high attention to detail
Ability to proof own work
Good interpersonal skills
Good Team player
Adaptability / Flexibility
Ownership and initiative
Willingness to work in a 24/7 shift environment

Company Description

Leading HR consultancy.

Additional Information

Last updated:
17/03/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
50
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 3,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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