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Technical Support Engg

Bangalore, Karnataka

Vanguard HR Consultancy

Job Description

Job Description:

Mandate Skills: Strong in SQL Query Writing, IIS , Windows,Client Handling

5+ years of deep experience troubleshooting complex issues in production enterprise environments
Experience deploying, supporting, and troubleshooting relational databases, especially MS SQL Server and its supporting infrastructure
Working knowledge of Internet Information Services (IIS) 6/7/7.5
Understanding of TCP/IP networks, network load balancers and firewalls
Familiarity with corporate Mail servers and related infrastructure, especially Microsoft Exchange
In depth expertise analyzing System logs, Event Logs, Network Traces etc.
Strong ability to identify whether an issues root cause is environmental or in the product
Willingness to work closely with customers
Ability and willingness to mentor and collaborate with other engineers
Fluency in written and spoken English, ability to communicate complex technical issues in a way thats easily consumable by customers, other engineers, and management
Practical knowledge of SaaS or Hosted solutions and their architectures

Roles and Responsibilities

1. Primarily Receive and take ownership of incoming client queries via telephone and email, chat including the investigation thereof, or control the investigation of problems and provide remote assistance/fix when required.
2. Provide functional and technical support to customers.
3. Investigate and provide root cause analysis of defects.
4. Develop an in-depth functional know-how and work flows of the product.
5. Develop a customer centric approach and ability to multi-task.
6. Log issues into tracking system and monitor through to closure.
7. Review and research of issues that arise.
8. Pro-active communication of the status of those issues with the customers.
9. Collaborate with Product Engineering and Professional services & other teams in analyzing complex product issues.
10. Document solutions and known issues as part of day to day activity

Technical Skills:
Microsoft SQL Server(SQL Query Writing)
Operating systems (Windows server 2008, Windows Server 2012)
Web Application Servers such as IIS, WebSphere, Tomcat etc.
Windows diagnostic tools - Debug Diag, Windbg, PerfMon, Netstat etc
Mail server technologies, especially Microsoft Exchange

Company Description

Vanguard Human Resource Consultants is a joint effort of a team of professionals with over 2... decade of corporate experience - in marketing , HR and executive search.

We have earned the respect and trust of clients - from startups to multinationals. We have built capabilities to complete challenging, specialized assignments. . .

In depth industry knowledge and personal attention enables our clients to place immense trust in us - as the preferred HR consultants.

Our principals maintain a high degree of personal involvement throughout the consulting process. Working in close partnership with our clients, we serve as an extension of the client organization.

Our team specializes in Recruitment & Selections, Search, Organizational Behavior, Labor Law, Applied Psychology.

Our Consulting Philosophy. . .

We take into cognizance our client’s business design and strategy while offering customized human resources solutions. In the consulting process, the client is an active participant and decision maker. Our endeavor is to supplement internal capabilities and add value.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in IT - Software Programming / Analysis
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