Greetings of the day
Convergys is hiring for Technical Support Associate(Voice), Day Shift.
And Customer Care(Rotational Shifts).(Undergraduate/ Graduate freshers are eligible)
Technical Support Associate / Sr. Technical Support Associate
Job Description: - Inbound technical Support.
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Basic Eligibility Criteria: -
1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international call centre.
2) B.tech fresher with atleast 6 months of experience in ICC can apply
3) Candidate should have good conversational skills in English.
4) Day shift
Salary: Upto 22k in hand + incentives
5) 5 days working
CALL NOW HR HIMANI 875O435315
Provides the highest level of customer service, exhibiting Mouser values to each... customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
Supports local Customer Service teams, and provides support for other teams when needed.
kazal 79884646O8 Read full description