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Tech Support- Voice Process

Bangalore, Karnataka

Magna Infotech Pvt. Ltd

Job Description


Handling customers calls
Troubleshooting on OS (Operating System)
Networking, Windows
Handling hardware issues- only commercial laptop,desktop,notebook, mouse, keyboard etc
Transferring calls to concerned department like EMT (Escalation Matrix Team), DOA Team(Dead on arrival) if it is a new products
Serial number verification by matching CPU, keyboard, battery, mouse etc..

Technical skills for L1

-E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows 7, 8 , 8.1, 10 Client Operating Systems , skylake and kabylake processors

-.LAN technologies like VLANS, VTP, Inter VLAN Routing, VLAN

-Gateway Redundancy protocols like HSRP,VRRP & GLBP.

-Enhanced Security Features like DHCP snooping, Port Security

- IP addressing schemes

-desktops , laptop and docking stations hardware and software troubleshooting

-MS Office Packaged and Mail Clients.

-Active directory, DNS and DHCP.


Must be a graduate

Must possess excellent communication skills

Willing to work for rotational shifts

Company Description

MAGNA INFOTECH is a Premium Provider of IT and Software Services Companies in India , ISO... Certified. We Magna Infotech Provide IT Services to client worldwide incorporated in Danbury, CT – USA since 1995. At present we are 6000 + employee strength and have been closely working with fortune 500 MNC.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Without experience
Salary range:
₹ 2,00,000 - ₹ 2,30,000 / Yearly (Gross Pay)
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