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TECH Support Engineer/ IT Helpdesk

Mangalore, Karnataka

Rivera Manpower Services

Job Description

Process name: Service desk engineer / Tech support / Storage Support/ troubleshooting / Networking / IT Helpdesk
Work Location: Bangalore
Salary package: 3 lakh (Freshers) / 3 Lakh - 3.8 Lakh (Experienced). Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of interviews: HR Round / Manager Round (Technical Round) / Versant Round
Graduate qualifications: BE / B.Tech/ BBA/ BM/ B.COM/ B.Sc/ BCA/ BA/ BHM
Under- Graduates(Backlogs): Candidates who have backlogs with 1 year international voice experience can apply.
Experienced Candidates: Candidates with relevant Experience can also apply

TECHNICAL SUPPORT ENGINEER : VOICE & NON VOICE(ROTATIONAL SHIFT)

Process Name :ATNT/ TCS/ VM Ware PROCESS / Server Support /
Work Location: Bangalore
Salary Package: 2.5 lakh + Client Incentives
Cab Service: Both way provided
Rounds of Interviews: HR round / Voice & Accent Round / Manager round(technical)
Graduate Qualifications: Any Graduates or undergraduate with 6 months exp
Experience Needed: BE/BTECH/BSC(IT)/BCA graduate 6 months Experience in International BPO / Client Servicing / Customer Service / Marketing / Sales / KPO / ITES or any other relevant domain can apply

PROCESS: TECH SUPPORT L1 & L0

Graduates /Post graduates can apply
*Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
*Owns customer issues from beginning to resolution (handles in place).
*Assists customers by diagnosing problems and providing resolutions for technical and service issues.
*Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
*Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions


PROCESS: SEMI TECHNICAL

Process Name: Semi-Technical Process (ISP Broadband Queries)
Work Location: Bangalore
Salary package: Salary as per industry standards. Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round
Graduate qualifications: BE / B.Tech / BBA / BBM / B.COM/ B.Sc/ BCA/ BA/ BHM
Post-Graduate qualifications: MBA / M.Com / MCA/ ME/ M.Tech/ M.Sc
Experienced Candidates: Candidates with relevant Experience can also apply.

Company Description

Leading HR consultancy.

Additional Information

Last updated:
30/06/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
60
Minimum experience:
Less than one year
Education:
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 3,50,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Hardware / Telecom / Support
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